The Minister of State for Labour & Employment(IC), Bandaru Dattatreya launched EPFO’s Citizens’ Charter 2017 and e-court management system in Bangalore.
Citizens’ Charter 2017 is an attempt to bring transparency and accountability on the part of EPFO and make service delivery system and grievance redressal mechanism more efficient so that it delivers goods and services to its all stakeholders in a time bound manner with a reduced timeline from earlier timeline of 30 days.
The timeline in case of claim settlements is 10 days and 15 days in case of grievance redressal management.
The citizens’ charter has been launched with the vision of social security coverage to all employees as well as implementation of policies for benefit of all stakeholders with adequate support level of social security.
The objective of the EPFO e-court Management System is a transparent and electronic case management system which will cater to aspirations of all stakeholders – the employers, the employees, litigants and CBT.